STRAIGHT TO THE SOLUTION
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01Compare the UID↓02Check the code↓03Clarify delivery↓01
Compare the UID
- Copy the character UID from your game profile and compare it with the ID used for redemption.
02
Check the code
- Use a valid code from the intended offer. Check spelling and any region or expiry conditions.
03
Clarify delivery
- Check the correct account and intended delivery location. For successful redemption without delivery, retain UID and time for support.
Frequently asked questions
Can I use my display name instead of UID?
No. UID redemption needs the character identification number.
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