STRAIGHT TO THE SOLUTION
Start here
01Check for an outage↓02Compare connectivity↓03Report the details↓01
Check for an outage
- Check EA service status through the linked help page. Retry later during a confirmed outage.
02
Compare connectivity
- Restart the game and router; try wired networking where possible.
- As a diagnostic comparison, record whether another application also disconnects.
03
Report the details
- Report the code, time, region and comparison result to EA. A router factory reset is unnecessary for this initial test.
Sources and current status
Frequently asked questions
Do both codes prove the same cause?
No. EA identifies a possible category, not one proven trigger on every PC.
Did this fix help?
Your answer helps us improve these troubleshooting steps.