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01Check known triggers first↓02Not a crash: return to the title screen↓03Choose a repeatable section↓Check known triggers first
- Install the latest update (2.04.08 as of November 6). 2.04.02 fixes occasional crashes and 2.04.05 a crash in the fight against Ravok of the Savage Fangs. 2.04.06 fixes crashes when approaching houses built in Free Construction mode and when diving as Damiane with the language set to Latin American Spanish; 2.04.08 fixes a crash when approaching castles or management facilities with lots of placed flooring.
- The base game and DLC must be on the same current version, otherwise Pearl Abyss says the game may crash. The Pailune crash with AMD driver 26.10.1 and Cinematic is fixed since 2.04.06; see our AMD guide for details.
Not a crash: return to the title screen
- If you suddenly landed on the title screen after gifting an NPC several items at once, that was a known bug, not a crash. Patch 2.04.06 fixes it; on older versions, give items one at a time.
Choose a repeatable section
- Record the location, character and last action. Use an existing safe checkpoint without overwriting an important slot.
- Check: if the game repeatedly crashes at the same spot, the section is suitable for comparisons.
Change one variable at a time
- Close recording apps and extra overlays and replay the same section. If it no longer crashes, re-enable the programs one at a time.
- Then lower graphics quality and the FPS target for a test. A delayed or absent crash suggests load sensitivity but does not prove faulty hardware.
Escalate with evidence
- If it persists, record the game version, GPU, driver and scene. Pearl Abyss documents the PERS tool for submitting diagnostic data; review the report before sending it.
Related guide
Sources and current status
Frequently asked questions
Does every crash mean a corrupt save?
No. Investigate saves when other slots work and the same slot repeatedly fails.
Does uninstalling the DLC help?
No. Saves created with the DLC will not load without it. Align the base game and DLC versions instead.
How do I know whether an issue is already known?
Pearl Abyss maintains a known issues page and links it in every patch. Compare location and situation there.
What is PERS?
A tool described by Pearl Abyss for submitting diagnostic data to support. Review which data the report contains before sending it.
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