STRAIGHT TO THE SOLUTION
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01Compare purchase and account↓02Check installation↓03Open the correct area↓01
Compare purchase and account
- Check which Steam account owns the edition or add-on. Match its product description to the specific missing item.
02
Check installation
- Under Properties → DLC, check whether the relevant item is installed if listed. Wait for downloads and restart.
03
Open the correct area
- Costumes, skins and similar options are under Main Menu → Bonuses → Bonus Settings. For charms, also inspect inventory and item/supply boxes.
04
Use evidence instead of repurchasing
- If an included item remains missing, collect the receipt, edition and screenshots for support. Do not buy the same content again as a repair.
Related guide
Sources and current status
Frequently asked questions
Does every bonus appear as a menu toggle?
No. The FAQ distinguishes bonus options, charms and content found during the story.
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